When we share our stories from both side, on my side will be, you know, today there is this guest that complaint we did not top up ice/warm water regularly, plates were cleared before even asking, food delay 30mins, no last order and drop the bill, no service for the table and have to waive hand to seek for attention. Guest were disappointed.
While from his side, you know, today there is this mother, 30mins ago is still alive, and due to some complications, 30mins later she was gone and surgeon have to operate instantly on her to save the baby out.
I am like, both also service yet so big differences. On one hand, we are talking about hospitality service while on another side it's life and death.
Because of this, i do ponder is it really necessary for that particular person to pin-point a person mistake and complaint. After all, we are just human. The next time when your ice/warm water wasn't top up fast enough, and it is not life threatening matter for you to complaint, just let it go.
When you're disappointed, you can opt for complaint.
When God is disappointed, you may rest in peace.